You’ve Got Questions. We’ve Got Answers.

We’re the point of sale and payments experts so you don’t have to be. Our blogs concisely cover the topics you need. Browse our recent posts, or search for the information you’re looking for.

Setting Up Item Attributes

Item Attributes are 6 additional fields that you can use to define information about the item that might not have another field in Counterpoint. You can even define the label of the field and what information can be used in that field. Item Attributes can also be used when filtering items or running reports.

Read More »

Adding Comments to Line Items in Purchasing

If you need to include additional information on a line-by-line basis in Purchasing and Receiving, you can use Line comments. Each line of a receiver can have up to 3 comments associated with it. These comments are printed on purchasing documents.

Read More »

Advanced Ticket Sleuthing

Occasionally you might need to investigate your tickets. Often, you have limited information to work with. Maybe you have a repeat customer who feels that they have been double-charged, or maybe you have a customer that is not sure how their balance got so high.

Read More »

Using Bins to Track Inventory

In a warehouse setting, it might be necessary to store the same item in multiple areas of the warehouse. Counterpoint uses Bins on the Inventory record to track where the inventory is stored.

Read More »

Reviewing Void History

If a ticket was completed in Counterpoint, a record will remain, even if the ticket was voided after completion. Follow these steps to look at void history, either ticket by ticket or by viewing an overview report.

Read More »

Troubleshooting Device Issues

Devices are the hardware that are attached to your POS workstations. Devices allow you to do things like print receipts, process a credit card payment, and make change from the cash drawer. If one of your devices stops working, use some of these methods to troubleshoot.

Read More »

Restarting NCR Device Services API

In Counterpoint version 8.5.4 and above, devices such as the Ingenico, receipt printer, and cash drawer use a new NCR service to connect to your Point of Sale. If the service stops, your devices may not load. Stop and Start the device service to reestablish connection between Counterpoint and your devices.

Read More »