i3 Verticals is a collaborative work environment where individual beliefs and experiences converge to drive business. We leverage these perspectives across our verticals to solve complex challenges and lead through thoughtful innovation. Our focus is to bring the most creative, driven and experienced minds together in a single organization that will ensure success for our clients and investors.
i3 Point of Sale is currently hiring for the following positions:

Helpdesk Supervisor

The Helpdesk Supervisor will take the lead in all day-to-day call center operations, supporting the Helpdesk Technicians as they work with customers over the phone to resolve issues with their Aloha Software and POS Systems. This role works closely with all of Helpdesk Management to oversee the call queue, ensuring all calls are answered in a timely manner and driving the team to achieve a high percentage of First Call Resolution.

Field Service Dispatcher

The Field Service Dispatcher (FSD) handles scheduling for the Field Service Technicians, for on-site service and repair. Skillful evaluation of each calls severity, resources, and timing is critical for the smooth routing and scheduling of site visits by technicians. Flexibility is required in this role as call priorities are ever changing and changes to the schedule must occur in real-time.

Field Service Technician

Daily job duties will include on site troubleshooting, repair and installation of the Aloha Point-of-Sales system (POS) equipment at customers' locations. Technical aptitude and people skills are a must. This is a hands-on position requiring a superior ability to identify and correct mechanical, electronic, and software issues. Schedules vary and technicians are dispatched directly from their home to the job site. This is a full time, hourly position with overtime, nights, weekend and holiday work.

Helpdesk Manager

The Helpdesk Department Manager is responsible for managing all department operations, staff scheduling, employee recruitment, training, development and discipline to maximize company revenues, profitability and department productivity in accordance with company policies and procedures. 

Project Manager

Manages the overall technology solution stack related to POS system requirements. Primary area of Focus in ensuring that our solutions are hardened for the Restaurant environment. This position will oversee all products in our service and sales catalog for stability, compatibility and scalability for future product and security requirements.

Supervisor, Professional Services

The role works closely with the Professional Services Manager to oversee the execution of all Professional Services Projects. Working with the implementation coordinator and the project managers, this role will ensure that appropriate project plans are developed, scheduled and followed. They will assist the manager in maintaining the installation schedule and maximizing internal resources as project timelines and demands change.
i3 Verticals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, or genetics. In addition to federal law requirements, i3 Verticals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence and compensation.
i3 Verticals, LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA | i3 Verticals, LLC is a registered ISO of RBS Worldpay | i3 Verticals, LLC is a registered ISO of Deutsche Bank, USA, New York, NY | i3 Verticals, LLC is a registered ISO/MSP of Merrick Bank, South Jordan, UT | i3 Verticals, LLC is a registered ISO of BMO Harris Bank NA, Chicago, IL | i3 Verticals, LLC is a registered ISO of Fifth Third Bank N.A., Cincinnati, OH | Copyright i3 Verticals, LLC © 2020. All Rights Reserved.