Hospitality: 800-683-2778 | Retail: 877-809-9980

Verify Your Payment Method for NCR Services

Occasionally, you might need to update the method that you use to pay for services from NCR. These services might include:

NCR Secure Pay
CSS Maintenance Fees
CP Mobile
Smart Alerts

The NCR Counterpoint User Portal has a Payments Profile screen where you can update your payment method.

Logging into the NCR Counterpoint User Portal

To log into the NCR Counterpoint User Portal, you will need:

Your Counterpoint Serial Number
The Zip Code associated with your Counterpoint License

Open a web browser, and navigate to https://userportal.counterpointpos.com/support/login.htm

Enter your Serial Number and Zip Code
Click Log In

Updating Your Payment Profiles

Once you logged into the User Portal, you will need to update your payment profiles.

Click My Payment Profile from the Menu Bar

Click Add to add a new payment method

Select a Payment Profile Type
- Create New Card Profile allows you to create a credit card payment method
- Create New Check Profile allows you to create an eCheck payment method (similar to an ACH Debit charge)

Enter the payment information

Click Create Payment Profile

Adding Existing Payment Profile to Other NCR Services

Once you have created a payment profile, it can be used for the other NCR Services that show in the My Payment Profile screen.

Click Select next to a service line

Choose a payment option from the Mask eCheck/Card drop-down

Click Save
Repeat steps 1-3 for any other services for which you need to update payment

Windows 11 Now Supported for Counterpoint 8.5.7 & Above

Unsure of your version? Click this article for instructions or reach out to [email protected] for help.

Metrics for Monitoring Business Health – Part 4: Calculating Inventory Turns

Learn how to run reporting on overstock, understock, and deficiencies in your product line.

Negative Inventory Reporting

Learn how to run a report to locate items that have sold into the negative.

Security Tip: Check on Your Firewall

Keeping your hardware PCI compliant and up to date is essential for a secure business. Check out these resources on how to keep your business safe.

Markets Served

Restaurants
Hotels
Retail

Point-of-Sale Solutions

NCR Aloha
NCR Silver
NCR Counterpoint
Clover

Support & Training

Training
24/7 Help Desk
Professional Services

Online Store

Paper
Adapters
Cash Drawers
Printers
Cables
Supplies
Power

About i3 Verticals

Contact Us
Testimonials
Privacy Policy
Agent Bank Program
Pay My Invoice
Terms and Conditions
Coronavirus Response Resources

[email protected]

Hospitality

800-683-2778
[email protected]

Retail

877-809-9980
[email protected]

i3 Verticals, LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA | i3 Verticals, LLC is a registered ISO of RBS Worldpay | i3 Verticals, LLC is a registered ISO of Deutsche Bank, USA, New York, NY i3 Verticals, LLC is a registered ISO/MSP of Merrick Bank, South Jordan, UT | i3 Verticals, LLC is a registered ISO of Harris NA, Chicago, IL | i3 Verticals, LLC is a registered ISO of Fifth Third Bank, Cincinnati, OH Copyright i3 Verticals, LLC © 2019. All Rights Reserved.