Negative Inventory Quantities

Most businesses rarely should have negative inventory quantities for their items. There are scenarios where you might sell items into the negative:
  • Clerks accidentally selects the wrong item to sell
  • Item was received with the incorrect quantity
  • A receiver was never processed for the item
There is a report that you can use to locate items with negative inventory quantities. Follow these steps to run a report for items with negative inventory:
  1. From the Launchpad, select Inventory → Reports → Inventory Status Report
  1. Set Include items if qtys on hand are to Non zero
  2. Enter or lookup a location
  1. Click the Inventory tab
  2. Right click in the filter area and choose customize from the drop-down menu
  1. Click the line
  1. Click the filter by field and choose Qty on hand from the drop-down
  1. Click the filter operator and choose Less than
  1. Right-click in the filters area and choose Simplify from the drop-down menu
  1. Enter a zero in the Qty on hand less than field
NOTE: You can apply other filters to this report by using the item tab to limit your results to things in a certain category or from a certain primary vendor.
  1. Click Preview

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Occasionally, you may need to make the same change to multiple items. You can use Table View to make changes to multiple records quickly.
Devices are the hardware that are attached to your POS workstations. Devices allow you to do things like print receipts, process a credit card payment, and make change from the cash drawer. If one of your devices stops working, use some of these methods to troubleshoot.
In Counterpoint version 8.5.4 and above, devices such as the Ingenico, receipt printer, and cash drawer use a new NCR service to connect to your Point of Sale. If the service stops, your devices may not load. Stop and Start the device service to reestablish connection between Counterpoint and your devices.
There are a lot of Inventory Reports and Sales Reports in Counterpoint, but only a few combine sales and inventory data into one report, and only the Merchandise Analysis report allows you to pick and choose which data you want to see on the report.

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