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How to Enter a Write-off on a Customer's Account

Any business that allows customers to charge to an A/R account runs the risk of not being able to collect that amount. As a result, you may need to occasionally enter a write-off on a customer’s account.

Requirements

To enter a write-off, you must be able to:

Access Customer Account Management
Enter Cash Receipts

Process

Go to Customers → Account Management
Enter or look up the customer that you will add the write-off for

Click the AR Documents Tab
Change the Group by to Group by Apply-To

Click the Ticket you will be adding the write-off for and note the ticket number
Click Add Cash Receipt at the Top Right hand side of the Account Management Window

Enter or Auto-assign the document number
Enter the Paycode of Cash
Enter the Amt Received: 0.00
Enter a reason/explanation of the write-off in the Reference Field

Click Next
On the Lines Tab, enter or look up the document you’re entering the Write-off against

In Amount paid, enter 0.00

Click the dropdown triangle to the right of the Right Arrow Icon

Click Enter Write-off
Enter the Amount

Click OK
Your Cash Receipt window will look like this – Important bits emphasized with red

Click Tab twice – and Cash Receipts MAY ask if you want to save this document. If it does, Click No
Click Post
Go back to the Accounts Management customer, review the entry. It should appear this way:

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