Thank you for joining us on April 16th for our web seminar, “COVID-19: How Are Other Hospital Gift Shops Adapting?” Our objective was to bring everyone together to facilitate communications and share best practices related to adapting to the current climate for a conversation moderated by Alec Overly, our expert in hospital retail and gift. As a result, we identified a number of tips that we will share below, along with a summary of key comments and questions from the audience.
It was an incredible privilege to host a session for which over 400 hospital retail operators enrolled. We sincerely thank everyone for their time spent with us. In addition, we’d like to thank our panelists and association partners:
New Hanover Medical Center
Henry Ford Allegiance Health
Friends of Reading Hospital Gift Shop
Cindy Jones Associates
The suggestions, questions and comments shared by attendees were tremendously valuable. In the following categories, we organized feedback and presentation content into the following “top tips”:
Many attendees communicate regularly with volunteer and W2 employees via phone, text, email, mail, and social media – primarily volunteer Facebook pages and Instagram.
Expiring and seasonal inventory were popular topics. In addition, the consensus among attendees was that effective inventory management will be even more important moving forward.
Many attendees represented shops that were closed, and the vast majority of the attendee base was, at minimum, operating within adjusted hours.
We received many questions during the Q&A, organized below. In addition, we received several questions that require panel feedback and other research for which we will provide a response directly to attendees.
In the meantime, if you have any questions that were not submitted, additional information surrounding any of the topics discussed, or need any assistance whatsoever, please reach out to Alec Overly.
Alec’s contact info:
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