Aloha Now Available in Hawaii
Hospitality: 800-683-2778 | Retail: 877-809-9980
Pay My Invoice
$0.00 Cart

Closing Gift Cards and Store Credits

Gift Cards and Store Credits represent a liability to your business. Depending on the laws that govern your state, you may be able to close these Gift Cards and Store Credits at some point, which limits the liability.
For information on gift card laws, use the following resources:

Closing Gift Cards

Voiding Individual Gift Cards

  1. From the Launchpad, select System → Gift Cards → Edit Gift Cards
  2. Enter or look up the Gift Card #
  1. Click Void

Voiding Multiple Gift Cards Based on Last Activity Date

  1. From the Launchpad, select System → Gift Cards → Edit Gift Cards
  2. Click the Filter icon in the toolbar and customize the filter for Last activity date is on or before
  1. Enter the date
  2. Click OK
  1. Click Void
  2. Click the Right Arrow in the tool bar
  3. Click Void on next gift card

Closing Gift Cards

  1. From the Launchpad, select System → Gift Cards → Close Gift Cards
  2. Check the box for:
    a. Fully redeemed gift cards
    b. Close voided gift cards
  3. Enter today’s date in all available date fields
  1. Click Proceed

Closing Store Credits

Once you have determined if you can close Store Credits, first void store credits that are eligible to be closed, then run the Close Store Credits function.

Voiding Individual Store Credits

  1. From the Launchpad, select System → Store Credits → Edit Store Credits
  2. Enter or look up the Store credit #
  1. Click Void
Click Preview, navigate to the last page, and print only the last page

Voiding Multiple Store Credits Based on Last Activity Date

  1. From the Launchpad, select System → Store Credits → Edit Store Credits
  2. Click the Filter icon in the toolbar and customize the filter for Last activity date is on or before
  1. Enter the date
  2. Click OK
  1. Click Void
  2. Click the Right Arrow in the tool bar
  3. Click Void on next store credit

Closing Store Credits

  1. From the Launchpad, select System → Store Credits → Close Store Credits
  2. Check the box for:
    a. Fully redeemed store credits
    b. Close voided store credits
  3. Enter today’s date in all available date fields
  1. Click Proceed

Recent Posts

Windows 11 Now Supported for Counterpoint 8.5.7 & Above

Unsure of your version? Click this article for instructions or reach out to [email protected] for help.

Metrics for Monitoring Business Health – Part 4: Calculating Inventory Turns

Learn how to run reporting on overstock, understock, and deficiencies in your product line.

Negative Inventory Reporting

Learn how to run a report to locate items that have sold into the negative.

Security Tip: Check on Your Firewall 

Keeping your hardware PCI compliant and up to date is essential for a secure business. Check out these resources on how to keep your business safe. 

Markets Served

Restaurants
Hotels
Retail

Point-of-Sale Solutions

NCR Aloha
NCR Silver
NCR Counterpoint
Clover

Support & Training

Training
24/7 Help Desk
Professional Services

Online Store

Paper
Adapters
Cash Drawers
Printers
Cables
Supplies
Power

About i3 Verticals

Contact Us
Testimonials
Privacy Policy
Agent Bank Program
Pay My Invoice
Terms and Conditions
Coronavirus Response Resources

Contact Us

[email protected]

Hospitality

800-683-2778
[email protected]

Retail

877-809-9980
[email protected]

i3 POS New Logo-01

i3 Verticals, LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA | i3 Verticals, LLC is a registered ISO of RBS Worldpay | i3 Verticals, LLC is a registered ISO of Deutsche Bank, USA, New York, NY i3 Verticals, LLC is a registered ISO/MSP of Merrick Bank, South Jordan, UT | i3 Verticals, LLC is a registered ISO of Harris NA, Chicago, IL | i3 Verticals, LLC is a registered ISO of Fifth Third Bank, Cincinnati, OH Copyright i3 Verticals, LLC © 2019. All Rights Reserved.