Hospitality: 800-683-2778 | Retail: 877-809-9980

Avoid POS Disruptions Before Holiday Rush Starts

Offline Counterpoint is a great tool in case you lose connection to your Counterpoint server. It allows you to continue ringing tickets and sync them to your Counterpoint server when connection is restored.

Occasionally, the communication between Counterpoint and the offline databases on your Point of Sale workstations breaks down. If the communication fails and you lose connection to your server, nothing can be done until connection is restored. i3 Verticals recommends testing Offline Ticket Entry at least once a month to ensure that you always have a way to ring transactions. Select a day (e.g. First Wednesday of the month) and make the testing part of your routine.

Testing Offline

Double-click the NCR Counterpoint Offline icon on the desktop

NOTE: The shortcut might also be in a folder marked Offline or in your start menu. If you are not sure if you have offline or where to find it, please contact i3 Point of Sale support

Open Touchscreen Ticket Entry
Create a transaction with a newer item and put it on hold

Make a note of the hold number
Close Counterpoint Offline
Wait 15-30 minutes for syncing to occur
Log into normal Counterpoint
Open Touchscreen Ticket Entry
Try to recall the hold
Delete the hold
Repeat for all Point of Sale stations with offline

Contact i3 Point of Sale support if the test fails in one of these areas:

- Cannot log in to Offline
- Item not on file error for newer item
- Hold not available in online Counterpoint after a half hour

Metrics for Monitoring Business Health – Part 6: Transactions

Find ways to increase the number, average amount, and number of lines on all your business transactions.

Update Tax Rules in Counterpoint

Every year it is important to review your tax settings to make sure you are collecting the right taxes.

Year End Procedure for Fiscal Year October 1 – September 30

If your fiscal year ends on September 30, you need to read this article to learn more about this procedure.

Metrics for Monitoring Business Health – Part 5: Sales by Customer Type

Learn how to calculate and leverage this metric for optimizing marketing strategies and targeting top customer groups.

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800-683-2778
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877-809-9980
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i3 Verticals, LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA | i3 Verticals, LLC is a registered ISO of RBS Worldpay | i3 Verticals, LLC is a registered ISO of Deutsche Bank, USA, New York, NY i3 Verticals, LLC is a registered ISO/MSP of Merrick Bank, South Jordan, UT | i3 Verticals, LLC is a registered ISO of Harris NA, Chicago, IL | i3 Verticals, LLC is a registered ISO of Fifth Third Bank, Cincinnati, OH Copyright i3 Verticals, LLC © 2019. All Rights Reserved.