Our fearless leader, Ality Richardson is the third generation of Richardson’s to carry on the business started by her grandfather more than fifty years ago. Exhibiting the qualities of those who came before her while adding her own signature style Ality displays inspired leadership, courage and resilience in all undertakings. Ality grew up working at what is now i3 Point of Sale learning the business by working through the majority of the company’s roles, and then the industry by working at various cafes and restaurants gaining our client’s unique perspective. Mastering the interworking’s of the company and industry she took some time away to pursue education to sharpen her abilities, earning bachelor’s degrees in both Business Management and Marketing from San Francisco State University. She further added to her business repertoire by studying International Business in the Netherlands at Arnhem Business School and continued education in Strategic Online Marketing at University of San Diego. Ality augments her worldly view at every chance, traveling solo and exploring all over the globe. When she’s not driving the success of the business, Ality enjoys driving fast cars, surfing, biking or skateboarding at San Diego’s beaches, crushing workouts on her Peloton and spending time with her chocolate lab, Chocolate.
Solutions Team Manager
Chris graduated from the New England Culinary Institute with a BA in Food and Beverage Management. After settling in the Pacific Northwest, he took on an executive role with a local restaurant brand, working to make his mark. During his hospitality career, Chris developed and implemented several innovative menu designs and execution, directed successful multi-unit growth expansion, and has been recognized for many achievements and outstanding thought leadership. Throughout his career, Chris has embraced technology as a way to simplify and improve many aspects of how restaurants work. From more efficient kitchen operations to better labor management, insightful business analytics, or leveraging mobility and secure payments in the cloud, his love and passion for Hospitality and Technology eventually brought him to Aloha. With almost thirty years of Hospitality and Technology experience, Chris feels right at home helping large brand restaurants and independents alike find great value and success using technology to run a better business. When he is not at work, you will likely find him enjoying the outdoors with family on the water or in the mountains, volunteering with youth recreational sports, or vegging out with a classic 80’s movie!
Director of Services
James brings a plethora of industry and company history knowledge to his Director of Services role. Starting with the company for his first tour in the 90’s, James is now on his third tour with what is now i3 Point of Sale. James has held many roles within the organization and his knowledge of the Aloha product as well as all of the technical disciplines involved in hospitality IT is one of our secret weapons. During his time away from the company James worked for a few large restaurant IT groups who used the Aloha product giving him the unique perspective that our clients have, which helps him drive his teams to exceed client expectations. When he’s not orchestrating implementation excellence, James enjoys trips to the desert to ride the dunes on his dirt bike, taking in a sunny San Diego day with 18 holes of golf and hitting the slopes snow skiing with his family.
Hailing from Sunny San Diego, Kristen’s first POS experience came from retail, not hospitality. Working in a customer service environment at the retail juggernaut that is Nordstrom, Kristen honed her customer service skills while learning operational and logistical excellence. Stepping away from retail she decided to further improve those skills at San Diego State University (Go Aztecs) earning an MBA in Organizational Management, which she imparts here at i3 Point of Sale daily in her Operations Management role. When not implementing and managing processes, Kristen enjoys baking tasty treats, running so she can eat those tasty treats, competing in half marathons, and traveling.
Director of Sales
Prior to the company’s rebrand to i3POS, Richard managed the sales team for San Diego Cash Register for eight years and brought with him over thirty years of experience managing another prominent pos sales team. He has always had the philosophy of taking care of the customer and providing them with tools and services that will help grow their business. Richard’s number one priority is providing great service to our valued customers. When Richard is not managing his team or meeting with clients, he spends his time with his family and friends eating and socializing at our client’s restaurants.
Director of Operations
Thomas is the authority in all things San Diego Cash Register. Hired on by one the founder’s sons Thomas has spent the last 35 years honing his industry and company knowledge. His sage wisdom has helped build and guide the newer members of the team and helped them to achieve success in all areas. During his tenure Thomas has held almost every role here at what is now i3 Point of Sale, and this intimate knowledge of the interworking’s of the company helps Thomas in his Director of Operations role today. When he’s not strategizing or mentoring, Thomas enjoys hitting the slopes skiing all over the country, biking through the mountains of eastern San Diego, or spending time with his wife, who he met at San Diego Cash Register, and son.
Director of Finance
Tom brings to the team a treasury of knowledge and experience in financial modeling and forecasting with his impressive tenure in finance prior to starting with what is now i3 Point of Sale more than 12 years ago. In his Director of Finance role Tom uses his innate skill set to look beyond just numbers to market and community factors to have dollars make sense for our clients and employees alike. His unique, comprehensive mentor style approach helps drive all clients and internal team members towards quality business decisions that take more into account than just the bottom line, but overall quality of life as well. When he’s not counselling stakeholders or predicting the budgetary future, Tom, a native San Diegan, spends his time surfing, carving up the slopes on his snowboard, helping to mentor and mold young people, and spending time with his wife and family.