Ticket Sleuthing is required when you’re looking to find out very specific information about a transaction. Below is a basic overview of how to get the information you might need. All instructions will start at your Main Menu in CounterPoint. You will need, at a minimum, two required conditions:
Once you find the transaction, on the left hand side of the transaction will be the information you’ll need to continue: the Ticket Number! In our case below, the ticket number is: 1-100131
Once you have your Ticket Number, then you can continue on to the Ticket History View – The view pulls ticket history directly from the database and gives you access to all of the information that was captured at the time of the transaction.
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