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Testing Offline Counterpoint

Offline Counterpoint is a great tool in case you lose connection to your Counterpoint server. It allows you to continue ringing tickets and sync them to your Counterpoint server when connection is restored.

Occasionally, the communication between Counterpoint and the offline databases on your Point of Sale workstations breaks down. If the communication fails and you lose connection to your server, nothing can be done until connection is restored. i3 Verticals recommends testing Offline Ticket Entry at least once a month to ensure that you always have a way to ring transactions. Select a day (e.g. First Wednesday of the month) and make the testing part of your routine.

Testing Offline

Double-click the NCR Counterpoint Offline icon on the desktop

NOTE: The shortcut might also be in a folder marked Offline or in your start menu. If you are not sure if you have offline or where to find it, please contact i3 Point of Sale support

Open Touchscreen Ticket Entry
Create a transaction with a newer item and put it on hold

Make a note of the hold number
Close Counterpoint Offline
Wait 15-30 minutes for syncing to occur
Log into normal Counterpoint
Open Touchscreen Ticket Entry
Try to recall the hold
Delete the hold
Repeat for all Point of Sale stations with offline

Contact i3 Point of Sale support if the test fails in one of these areas:

- Cannot log in to Offline
- Item not on file error for newer item
- Hold not available in online Counterpoint after a half hour

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