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i3POS Retail Blog

Security codes are the basis for what a user can or cannot do within Counterpoint. They define which menu code is assigned to users and whether they can perform point of sale functions like processing returns. By default, we program three security code levels for you: Administrator, Manager, and Point of Sale. The administrator level allows the most access to the application, and the point of sale level allows a user the least access to the application.
Menu codes define the functions available in the Counterpoint menu. For example, if a user does not have the Items function on their menu, they cannot add an item to the database.
Each Counterpoint user has associated User Preferences to determine how Counterpoint functions for that user.
Prior to the COVID-19 Pandemic, NCR had announced that In June 2020 they were ending support for older versions of NCR Counterpoint (version 8.5.2 and below).
Touchscreen codes are the basis of the buttons used in Touchscreen Ticket Entry. Each Point of Sale station can have a unique Touchscreen code, if necessary, but one Touchscreen Code is often used for multiple stations so that a user has the same buttons available even if they work at multiple stations.
A margin is the percentage of a selling price that is profit for the business or organization. Most businesses have commonly used margins for some or all their items. Margins can help you define pricing for your items, but did you know that Counterpoint can make suggestions using margins?
In an effort to better communicate the status of your support tickets, i3 Verticals Point of Sale will be rolling out an automated email system to better serve you!
By now, most retailers have shifted to using EMV, or chip-based credit card processing. The main reason for implementing the change was to limit fraudulent charges. The information stored on the chip is harder to duplicate than the magnetic stripe on the back of a credit card.
The Merge Items utility allows you to consolidate multiple item records that may have been inadvertently created for an item into a single record.

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