The Complete Retail Management Solution
NCR Counterpoint includes robust point-of-sale, inventory management software, built in customer loyalty, automated purchasing, and configurable reporting capabilities.
Built for all types of retail industries
There are unique technological challenges in all segments of the retail industry. Our solution addresses specific practices across a range of retail segments. NCR Counterpoint supports industries, but is not limited to:
Get complete control with NCR Counterpoint.
NCR hardware helps retailers of all sizes optimize store operations.
Although not required to use NCR Counterpoint, our POS terminals help your staff deliver exceptional service with graphical touchscreens and transactions displays.
Our mobile sales tools, including POS terminals and sleds for iPhones and iPod touches, enable you to deliver superior service and sales in stores, kiosks and outdoor environments. Serve customers where they are – answering questions, busting lines and capturing additional business.
Accelerating Speed of Service
Our integrated POS solution makes processing sales easy and efficient. Employees ring tickets and enter orders more swiftly and accurately, while graphical displays, multiple payment options and lightning-fast credit card authorizations speed up customer checkout.
Protecting Operational Performance
With their rugged design, NCR’s retail hardware solutions are built to withstand continuous usage, as well as spills, dirt, grease and other substances. Rest assured that our tools will deliver as expected, maintaining business stability in a high performance environment.
Delivering on our Service Promise
You are covered by one of the top warranties in the business. If any component of your retail solution malfunctions, an entirely new unit will be shipped to you as quickly as four hours later. We aim to get your equipment to you as fast as possible to minimize system downtime and eliminating the possibility of a repeat failure.
Add Key Peripherals
To serve as the single point of accountability for a complete hardware solution, NCR partners with the leading peripherals providers in the industry. NCR works with our customers to identify all components of the solution and then sources, certifies, delivers, and supports the integrated system.
Integrated credit card processing with our payment gateway and preferred payment processor gives you a seamless experience with heightened security and transparent pricing.
PCI DSS and CISP Compliance
Protect your customer’s payment card information as well as your business. NCR’s payment gateway has passed rigorous safety tests and endures periodic vulnerability scans to remain fully compliant with Payment Card Industry Data Security Standards (PCI DSS) and Visa’s Cardholder Information Security Program (CISP).
2 Second Authorizations
NCR’s payment gateway allows you to obtain card authorizations from your processor using the Internet instead of dialing out for each authorization. This method is much faster and more reliable than dial-up communications and can provide 2-second authorizations.
Integrated credit card processing our processor, Merchant Solutions, offers faster checkout times, fewer errors and chargeback fees, no double-entry of card information, easier deposits at the bank, and rapid, automatic charge authorizations.
Our Merchant Solutions offers competitive rates with tiered pricing for quoting extremely competitive situations. Our pricing is always transparent and affordable payment options are available.
Connect with customers using an integrated email marketing tool that allows you to segment your customers based upon purchase history, customer category, preferences, and other data in the customer record.
Use customer information and purchase history from your NCR Counterpoint system to set up customer segments, such as VIPs, loyalty card members, or purchasers of specific products. Leverage this information to target your campaigns to customer needs and preferences.
Automated Recurring Campaigns
Welcome new customers, send birthday offers and tell customers you miss them. Set up the campaign one time and going forward it will be sent out automatically.
Never Import Another Email List
With the integration to NCR Counterpoint, you only have one set of customer data. When you add a customer at the point of sale, they are automatically added to your email list in NCR Customer Connect.
In addition to viewing who is opening or clicking your emails, NCR Customer Connect shows you the sales being driven by your campaigns. Robust campaign reporting allows you to see the true ROI of your emails.
Get out from behind the counter and ring up sales anywhere on the floor.
Mobile POS allows you to sell where your customers are: events, sidewalk sales, and trade shows.
Run your business from the sales floor as you help customers find products and ring up sales right on the spot. Mobility also allows you to sell your products wherever your customers are gathering: events, sidewalk sales, and trade shows.
Manage Your Inventory
Manage your inventory right from your hand as NCR Counterpoint Mobile lets you perform physical counts, adjustments and receive without a PO.
NCR Counterpoint Mobile gives you instant inventory visibility letting you check prices, availability, and quantities across all of your stores. Count your inventory with your iOS devices and export counts to NCR Counterpoint
Complete an entire ticket, from start to finish, on your iOS device. Scan items, take payments, and print or e-mail the receipt. Put sales on hold and recall them later. Take returns, place orders, and apply discounts.
It’s like having an entire point of sale terminal in the palm of your hand.
Connect with Customers
Physical location no longer has to be a barrier between you and your customers.
NCR Counterpoint Mobile puts your customer records – including recent purchases and loyalty points – at your fingertips, letting you give your customers a more personal experience. You can also create customer records on the spot to connect with new customers.
Seamless integration with your retail management system means less administration.
Online quantities and prices are always up-to-date, and online orders show up automatically in your point of sale.
Make Changes Once
There is no need to maintain product information in multiple places.
All catalog information for your website such as item information, prices, and quantities, is imported directly from NCR Counterpoint. Add merchandise or update a price or an item description in your point-of-sale system, and your website will be updated automatically.
Maintain a Centralized Inventory
Sales made at your store reduce the quantity of goods offered online. You don’t need to maintain inventory in two locations, and you won’t disappoint your customers by offering out-of-stock items.
With an integrated solution, your item quantity information is always up-to-date.
NCR Retail Online makes it easy to sell online with the features you need and an eCommerce site built on a solid platform that’s designed for growth.
Import Orders Automatically
Seamless integration with your point of sale system means less administration. Orders placed online are imported into NCR Counterpoint automatically decreasing staff labor and data entry errors.
Text or email alerts allow you to keep track of activities in your store at all times.
Be instantly alerted to potentially fraudulent situations, store operations, and see daily sales figures. Now you can be all places at once.
Monitor Store Operations
Take immediate actions to activities that could affect your bottom line with key alerts including low inventory warnings, current cash on hand notifications, alerts if no one has signed in when a store opens, and receive daily sales figure reports.
Potentially Fraudulent Situations
NCR Smart Alerts scans transaction history and instantly identifies anyone performing activities outside standard daily activities. Such notifications include excessive discounts, refunds or sales outside of normal business hours, and excessive returns or voided tickets.
Your business depends on your customers. Stay connected to sales activities that affect your customer service.
Receive alerts around sales reps activity, including opening the store, when the rep has logged into the system, a review of pending orders, and notifications of large sales or refunds.
NCR Counterpoint offers a powerful inventory management solution including a top of the line inventory management software and tracking system.
Our dynamic point of sale system for managing inventory includes a customizable matrix, reporting, loss prevention, variable pricing and much more.
Record everything you need to know about your merchandise in our inventory tracking software. Group items by category and sub category, assign multiple vendors, units, and barcodes to each item. Track apparel by SKU and big-ticket items by serial number. Print labels on demand.
Search your inventory from anywhere in NCR Counterpoint so that information is always at your fingertips. NCR Counterpoint’s inventory management software offers a complete set of inventory management capabilities that ultimately improve the flow of your business.
Managing and pricing your inventory correctly makes for a more efficient and profitable company. Assign up to six prices for each item. Price by store or by color/size with location-specific and SKU-specific pricing.
Custom price rules let you set up complex promotional, contract, and special price scenarios, as well as mix-and-match pricing, BOGO, and quantity at a price deals. Margin-driven pricing lets you control your prices dynamically to meet your profit goals.
Group, sell, and track related items in bundles with kit functionality. You can track items in a specific bundle, in loose combinations, or as finished goods.
Create tag-along kits, which allow you to assign “tag-along” items, like delivery or service fees, to any inventory item. Or use bills of material to define, assemble, and sell manufactured goods from their component parts.
Transfer inventory easily between stocking locations. Receive inventory at a central location, and then transfer the right quantities to your other locations.
The Transfer Advice report suggests items and quantities to transfer based on maximum stocking levels or replenishment calculations, making it easy to figure out the best way to distribute your merchandise.
Count your items and track variances with a complete physical inventory system. Freeze specific items, categories, or locations and count part of your inventory while operations continue in other areas.
Enter counts manually or import them from handheld scanners, including iOS devices running NCR Counterpoint Mobile. Automatically adjust items for which the count varies from the frozen quantity.
NCR Counterpoint includes more than 40 reports that provide current and historical information about your inventory, helping you make pricing, merchandising, and purchasing decisions, increase your turn rate, and maximize your gross margin return on investment (GMROI).
With multiple security layers, NCR Secure Pay minimizes your risk for a credit card security breach.
This hosted electronic payment gateway helps you address the key elements of payment security: data storage and transmission of cardholder information
Transmit Encrypted Data
Using Point-to-Point Encryption, NCR Secure Pay encrypts credit card data from the moment the card is swiped by your customer. This process ensures that sensitive card information is encrypted throughout its lifecycle in your environment and minimizes the risk of an unauthorized user scraping that credit card data from database memory.
A green box with a padlock will appear on your POS screen when the data has been encrypted and is being transferred securely.
Store Data Securely
Instead of storing sensitive credit card information in your store’s database, NCR Secure Pay uses a process called tokenization to store a code, or token, in its place. The actual card information is encrypted and stored on our network environment. The token allows authorized users access to transaction information as needed for returns and other operations while maintaining a protected system.
Minimize Your Risk
NCR Secure Pay allows you to process payments in a PCI-DSS compliant manner. We take the storage of sensitive card information out of your local system and move it to our NCR Secure Pay host to minimize the chance of a credit card breach. Point-to-Point Encryption further reduces your exposure by securing sensitive information during transmission.
Automated Credit Card Settlements
With card information removed from your database and secured on a separate host, you have flexibility with credit card settlements. Automate your settlements to happen daily at the time of your choosing or settle transactions remotely using the NCR Secure Pay merchant portal.