Gmail Ending Support for Counterpoint Mail Functionality

Google has announced that it is ending support of “Less Secure Apps” or the ability to access/use Google Accounts using only the main account username and password. On May 30, 2022, this feature will be discontinued.
You can read Google’s Announcement here: https://support.google.com/accounts/answer/6010255?hl=en

What Will Happen?

After May 30, 2022, if you are still trying to use a Gmail account to send emails from Counterpoint, you will get this error or something similar when attempting to send an email from Counterpoint:

What Can You Do?

There are three options for you if use Google SMTP mail through Counterpoint:
  1. Update your Google Account and Counterpoint to:
    • Enable 2-Step-Verification (https://support.google.com/accounts/answer/185839)
    • Generate an App Password for Counterpoint (https://support.google.com/accounts/answer/185833)
    • Update Counterpoint’s Management Console with the new password
      NOTE: If your entire organization uses Google accounts, you may need to request assistance from your Google Account Administrator.
  2. Choose another email provider and get the SMTP settings configured in Counterpoint’s Management Console
  3. Stop emailing receipts and reports directly from Counterpoint (you will still be able to save/export the receipt or report and attach it to an email if necessary)

How Can i3 POS Help?

i3 Point of Sale cannot make recommendations on which SMTP platform to use, but once you have selected an option, our support team can assist with updating Counterpoint’s Management Console with your new credentials.
You do not need to wait until May 30th or later to make these updates.
Please contact support by emailing [email protected] or calling 877-809-9980 and in the phone tree selecting Option 2, Option 1, Option 1, Option 1.

Recent Posts

Google has announced that it is ending support of “Less Secure Apps” or the ability to access/use Google Accounts using only the main account username and password. On May 30, 2022, this feature will be discontinued.
You may want to send an email out to your customers and want to get a list of the emails that you have in Counterpoint.
Tap to pay is becoming a bigger and bigger part of the retail payment world. Cards with contactless/tap capabilities and mobile payment options like Apple Pay and Google Pay are in the hands of more customers than ever. Is your business using contactless payments to its full advantage?
i3 Point of Sale Support has had requests from multiple clients about changing the size of the “Insert, Swipe, or Tap” message on the new Lane/5000 credit card terminals, because the text is smaller than it was on the iSC250s. There is now a way to update the size of the message.

i3 Verticals, LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA | i3 Verticals, LLC is a registered ISO of RBS Worldpay | i3 Verticals, LLC is a registered ISO of Deutsche Bank, USA, New York, NY i3 Verticals, LLC is a registered ISO/MSP of Merrick Bank, South Jordan, UT | i3 Verticals, LLC is a registered ISO of Harris NA, Chicago, IL | i3 Verticals, LLC is a registered ISO of Fifth Third Bank, Cincinnati, OH Copyright i3 Verticals, LLC © 2019. All Rights Reserved.