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Coronavirus Response Resources

At i3POS, there is no higher priority than the safety and well being of our customers and associates.

As concerns about the spread of COVID-19 (the coronavirus) increase, we want to share some of the additional steps we have taken both to prevent the potential spread of the virus, and share resources that can help minimize service disruptions or impacts to your business.

What We Are Doing

As the Coronavirus or COVID-19 situation continues to unravel by the hour, we are vigilantly monitoring government updates and recommendations. We are committed to running “business as usual” even during these very unusual times and want you to know that we are here for you and your business. Below are the steps we are taking to ensure that our commitment to you is unaffected by this health crisis.
  • 1. Help desk Technicians are still standing by to take your calls.

  • 2. Project Managers are available for support when you need it.

  • 3. Our team is still operating whether remote or on site in small groups or individually.

  • 4. We are all following the CDC guidelines by washing our hands and areas around us frequently.

The health and safety of our clients and our team are our first priority. We urge everyone to stay informed by visiting the Center for Disease Control’s website and to take the recommended precautions. If you have questions or concerns please do not hesitate to reach out to your local representative or please call contact our help desk: (800) 683-2778, press 2.

Thank you,
Kimberly Montgomery
Marketing Director

Cleaning DO's

DO use a microfiber cleaning cloth or cloth towel
DO spray the cleaner onto a cleaning cloth or cloth towel and then wipe the surface to be cleaned

DO clean with a cloth or towel that is damp but not soaked or dripping wet

DO consult trained service personnel for cleaning of the interior of electronic equipment

Cleaning DON'Ts

DO NOT spray cleaners directly onto equipment
DO NOT use abrasive cleaners (powders) or abrasive cleaning materials (scrub brush, scouring pad, etc.)

DO NOT soak the electronic equipment with cleaning liquid

POS and self-checkout hardware cleaning guide

NCR products are purpose built for retail and hospitality environments. We recognize that part of normal usage of our products involves people touching the equipment.

We recommend 70% isopropyl alcohol solution which should not damage touchscreens. It is important to follow application guidelines in product publications.

Additional information on disinfecting and cleaning surfaces can be gathered at CDC.gov and WHO.int.

Many of our products contain additional plastic and metal surfaces that are not part of the core touch technology. We recommend cleaning those surfaces with soap, water and bleach solution (bleach can damage clothing).

NCR recognizes that there are non-NCR third-party hardware devices, and we recommend following the instructions as provided by those vendors.

Banking hardware cleaning guide

ATM external consumer interface touchscreens

All ATM external consumer interface touchscreens are either PCAP or SCAP technology. 70% isopropyl alcohol solution should not damage PCAP/SCAP or resistive touchscreens. It is important to follow application guidelines in the product publications. On SCAP, you do not want liquid to get in the seal between the plastic and the glass. We always recommend damping a cloth then wiping. Do not spray or immerse the product in the alcohol.

ATM internal touchscreens and back of machine

ATM internal touchscreens for diagnostics are resistive technology. Alcohol has the chance to damage resistive screens. Follow ATM cleaning guidelines for these screens.

Plastic & metal surfaces

70% isopropyl alcohol can be used for cleaning plastics and keypads on ATMs. Cleaning of the powder coated metal surfaces with 70% isopropyl alcohol is acceptable.
*Consult the Centers for Disease Control and Prevention (CDC) for disinfecting and cleaning processes. The CDC or the World Health Organization (WHO) are a good source of information. See the CDC’s Environmental Cleaning and Disinfection Recommendations.

Keeping your hardware sanitized is critical to consumer health always. Especially now.

70%

Isopropyl Alcohol

streamline-icon-cleaning-spray@100x100

Proper, frequent cleaning should not impact the life or performance of the equipment

Leave the system powered on if you are cleaning surfaces that are touched during normal business operations. Surfaces that are not normally touched during regular operations, we recommend that you power down the machine.

What We All Can Do to Promote Restaurants

Our hearts go out to everyone affected by the virus and especially to our clients who have had to either close their doors, limit their staff or reduce to take out only orders. We know that there is a lot of uncertainty in the world right now and more specifically in the hospitality industry. We’ve listed below some things that everyone can do to help support their favorite restaurants through this difficult time.
  • 1. Consider purchasing restaurant gift cards if they’re offered.

  • 2. Order take-out or delivery. This gives the restaurant business and keeps you well fed. Many restaurants that don’t usually offer these options are making exceptions.

  • 3. If you need to cancel future reservations, please do so as soon as you decide that it is necessary.

  • 4. Re-schedule your reservations for a later date. This will give everyone something to look forward to.

  • 5. Tip generously if you can afford it. Tipped workers tend to suffer greatly in times of economic distress.

The health and safety of our clients and our team are our first priority. We urge everyone to stay informed by visiting the Center for Disease Control’s website and to take the recommended precautions. If you have questions or concerns please do not hesitate to reach out to your local representative or please call contact our help desk: (800) 683-2778, press 2.

Thank you,
Kimberly Montgomery
Marketing Director

What We All Can Do to Promote Retailers

During these difficult times, we are extremely saddened to see the effects that COVID-19 has had on retailers and want to continue to help drive business in any way possible. We’ve listed below some things that everyone can do to help support their favorite retailers through this difficult time.

  • 1. Be conscious of adjusted business hours, as many retailers have changed their operating hours to accommodate for elderly and more at-risk customers

  • 2. Use alternate shopping methods, such as curbside pickup

  • 3. Purchase gift cards that can be redeemed at a later date once social distancing is no longer a concern

  • 4. Check retailers’ online offerings and use e-commerce to get the items that you need, while also helping give these retailers business

The health and safety of our clients and our team are our first priority. We urge everyone to stay informed by visiting the Center for Disease Control’s website and to take the recommended precautions. If you have questions or concerns please do not hesitate to reach out to your local representative or please call contact our help desk: 877-809-9980.

Thank you,
Keith Gambill
Marketing Manager

COVID-19: Federal Disaster Response & Stimulus

March 17, 2020

New Assistance and Requirements for Small and Medium Sized Businesses

Disclaimer: Congress is working rapidly to finalize emergency legislation to provide economic relief to individuals and small businesses. One initial measure has already been signed into law, and others are expected to reach the President’s desk shortly.

Among the programs highlighted below, the Small Business Administration low-interest loan program has been signed into law and is being rapidly implemented. The mandated sick leave and family leave requirements, along with the refundable tax credits, are approaching final approval. This legislation is expected to be finalized in a matter of days.

New assistance for small and medium sized businesses

Small and medium sized businesses are scrambling to navigate the impact of business disruptions and lost traffic during the coronavirus outbreak. At NCR, we’re committed to helping our small and medium sized business customers navigate this difficult time—starting with a list of federal assistance programs that are mobilizing to provide much-needed support.

What's New?

The Federal Small Business Administration is offering low-interest Economic Injury Disaster Loans to small businesses impacted by the COVID-19 virus.

The interest rate is 3.75% and 2.75% for not-for-profit organizations. Long-term repayments up to 30 years will keep payments affordable. The loans can be used to pay fixed debts, payroll, accounts payable and other bills.

  • Terms are on a case-by-case basis, based upon each borrower’s ability to repay.
  • Emergency declaration must be made for a designated area before loans become available.
  • Process information will be updated on SBA’s website.
Authorized by the Coronavirus Preparedness and Response Supplemental Appropriations Act, the measure is already approved by Congress and was signed into law by the president on March 6.

How to get more information

To find out if you live in an eligible area, please click here. For more information, visit the Small Business Administration website at www.SBA.gov/disaster.

You can also contact the SBA Disaster Assistance Customer Service Center at 1-800-659-2955 (TTY: 1-800-877-8339) or email [email protected].

New requirements for small and medium sized businesses

Whats new?

There are new mandatory sick leave and emergency family and medical leave requirements through December 31, 2020, and new refundable tax credits for employers.

New Mandatory Sick Leave Requirements

Employers with 500 or fewer employees must provide two weeks of emergency paid sick leave for employees. Full-time employees must be compensated for 80 hours. Part-time employees must be compensated for their typical number of hours worked.

What’s covered:

  • Comply with a quarantine related to coronavirus (100% of pay)
  • Seek diagnosis or preventive care for coronavirus (100% of pay)
  • Care for sick family member (two-thirds pay)
  • Care for child whose school is closed (two-thirds pay)

New Emergency Family and Medical Leave Requirements

Employers with 500 or fewer employees must provide twelve weeks of job-protected emergency family and medical leave for employees who have been on the job for at least 30 days. The first two weeks are compensated at full pay. The next 10 weeks are compensated at two-thirds pay.

What’s covered:

  • Comply with a quarantine related to coronavirus (100% of pay)
  • Seek diagnosis or preventive care for coronavirus (100% of pay)
  • Care for sick family member (two-thirds pay)
  • Care for child whose school is closed (two-thirds pay)

Refundable Tax Credits for Employers

New tax credits are available for employers with 500 or fewer employees. This includes a 100% tax credit for qualified paid sick leave expenses.

  • Tax credit is refundable for employers whose credits exceed their liabilities
  • Self-employed are also eligible for tax credits
    • 100% of expenses for self-isolation
    • $511 per-day per-employee for quarantine and care
    • $200 per-day per-employee for care of family members
    • 100% tax credit for qualified family and medical leave expenses
    • Capped at $200 per-day per-employee
    • Maximum is $10,000 per quarter
Two-thirds of expenses for caring for family members

Status

Federal leave requirements and tax credits

The Families First Coronavirus Response Act (HR 6021) was approved by the House of Representatives on March 14. The Senate is expected to approve the same act this week. These provisions were negotiated with the Trump Administration, so the President is expected to sign this act into law.

How to get more information

More information will be provided form the federal agencies when the bill becomes law.

What else should we expect?

  • Expect more legislative and executive actions to come
  • Congress and the president will offer more stimulus packages and disaster response plans to aid businesses and states
  • Some areas to be addressed include:
    • Domestic Airline Industry, Cruise Ship Industry, and the Hotel Industry
    • Small Businesses.
  • Possibilities include:
    • New SBA Disaster Grants: Direct grants for eligible small business recipients to help cover the cost of lost business, providing paid sick leave, and more.
CDBG Disaster Relief program and disaster relief through the Economic Development Administration’s Economic Adjustment Assistance program, like provided after natural disasters, to help local communities manage and recover from the crisis.

Disclaimer Congress is working rapidly to finalize emergency legislation to provide economic relief to individuals and small businesses. One initial measure has already been signed into law, and others are expected to reach the President’s desk shortly.

Among the programs highlighted below, the Small Business Administration low-interest loan program has been signed into law and is being rapidly implemented. The mandated sick leave and family leave requirements, along with the refundable tax credits, are approaching final approval. This legislation is expected to be finalized in a matter of days.

Additional Resources

Retail

Hospitality

i3 Verticals, LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA | i3 Verticals, LLC is a registered ISO of RBS Worldpay | i3 Verticals, LLC is a registered ISO of Deutsche Bank, USA, New York, NY i3 Verticals, LLC is a registered ISO/MSP of Merrick Bank, South Jordan, UT | i3 Verticals, LLC is a registered ISO of Harris NA, Chicago, IL | i3 Verticals, LLC is a registered ISO of Fifth Third Bank, Cincinnati, OH Copyright i3 Verticals, LLC © 2019. All Rights Reserved.

Letter From Our
NCR Partners

Dear valued customer,

For more than 135 years, NCR has lived by a core value to “treat every customer like they are our only customer.” This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19).

In January, we established a multi-functional coronavirus response task force and are following the current guidance from government and local health authorities.

During the coronavirus outbreak, our focus is on the safety and well-being of our employees, who are vitally important to support you and your business, as well as the communities where we operate. Our second primary area of concern is the safety and continued service of our customers.

We are providing an update today on the preventative and precautionary actions taken to date as we focus on health, safety and business continuity, and being your trusted technology provider of choice.

We have implemented a number of actions through our task force, including:

  • Instituting guidelines to limit virus spread and keep our employees healthy.
  • Providing ongoing and transparent communications for our employees regarding our continuity plans and new preventive measures. We also established a direct line of communication to the task force that every employee can utilize to ask questions and obtain additional information.
  • Implementing operational enhancements, in alignment with public health authority guidance, to limit employee and customer exposure to the virus:
    • Implementing access restrictions at our global facilities, including strictly limiting visitor access to both our manufacturing and office facilities.
    • Highly restricting all NCR business travel.
    • Instituting thermal readings at key locations around the globe.
  • Providing safety guidance and supplies appropriate for our field employees and the nature of their work in line with the Centers for Disease Control and Prevention (CDC) and the WHO.
Finally, our technology drives interactions with people. For that reason, we have published a best practices paper on how to properly disinfect and clean our equipment to be used by our employees and made available to you.
Our customers’ business continuity is a key priority. We want to minimize service disruptions or impacts to your business. Our goal is to offer the level of quality, responsiveness and support that you have come to expect from NCR.
Multiple governments around the world have implemented new guidelines, including restrictions on gatherings, cross-border movements and so on. We anticipate further restrictions in the coming days. Our task force has proactively worked with each of our critical business functions and support facilities to adapt to this new working environment while we implement our own continuity plans.
Please contact your NCR representative should you have any questions or concerns. Thank you for your continued partnership.

My best,
Mike Hayford
President and Chief Executive Officer, NCR

NCR Update March 27th, 2020

Applying for Loans

To our valued restaurant and hospitality customers,

As the coronavirus pandemic continues to evolve, we know that it is significantly impacting your business, your employees and you personally. For over 130 years, NCR has supported the restaurant industry. We’ve stood by your side when times have been good – and bad – and we are here to weather this storm with you. We have 15,000 services specialists around the globe and in your local community keeping commerce running
Our top priority is helping you during these challenging times. NCR is actively working with a large national bank and the Small Business Association (SBA) to quickly get you the help you need to support your payroll and working capital. This includes streamlining the process to apply for and grant small business loans.
Specific highlights of government assistance for the hospitality industry include:
  • Federally guaranteed small business loans of up to $10 million to help small companies meet payroll and pay mortgage, rent and utilities bills.
  • A deferral of this year’s Social Security payroll taxes until 2021 and 2022.
  • Emergency Economic Disaster Loans, including a quick advance of up to $10,000.
Over the next week, we will share more details about our partnership with the bank referenced above, including an easy-to-access online portal for applying for loans. Thank you and know that we are here to support you in any way we can. This crisis emphasizes our ability as an industry to come together for unity and partnership. Thank you for being our customer.
Sincerely,

Dirk Izzo
SVP & General Manager, NCR Hospitality